Frequently Asked Questions
GRAYN Furniture is made to order for you. Purchasing pieces from our First Delivery means you are reserving your Join Bedroom collection pieces from our first production run and you are promised to be first to receive delivery. Quantities from this production run are limited. It’s the best way to get your pieces quickly. Delivery will start Late-February. Once we sell out, each piece will be made to order with a 16 week lead time.
GRAYN furniture is expertly-crafted in Vermont in the same family-owned and operated workshop that produces Copeland Furniture. Each piece is meticulously designed and handcrafted by skilled artisans.
An experienced home delivery team will bring your items into your home, place them in the room of your choice, and assemble them. Includes debris and packaging removal.
Approximately 2-4 weeks based on location. Once your items are ready to be delivered our logistics partner will reach out to schedule a date.
Orders can be canceled with no penalty within 48 hours. If cancellation occurs after 48 hours and before your time has completed production, there will be a 5% cancellation fee. Because of the nature of our made-to-order production, once your items have completed production, we cannot accept returns or cancellations.
GRAYN is available online only and does not have a showroom. You can shop in store and online with our exclusive retail partner Urban Natural Home.
Yes! We do. We love working with designers, architects and builders and more. We are excited to learn about your project(s). Click here to fill out our trade application.
The best way to get in touch about an order you have placed is to email hello@shopgrayn.com we’ll get back to you within 24 hours. Our business hours are Monday through Saturday 10am to 6pm EST.
Yes, we offer free swatches so you can visualize what your piece will look like in your home. Click here to discover GRAYN materials.
If you want to speak with a GRAYN product expert by phone; get in touch with our retail partner Urban Natural Home. Their support team is trained to answer any product questions you may have. You can reach their team at 201-330-1212 M-F 10-6pm EST.
We coat every piece of furniture with a lasting, Greenguard-certified catalyzed varnish finish for easy maintenance, moisture resistance, and durability. To preserve your pieces simply clean the surface with a damp cloth and dry thoroughly. You will not be required to use oils, polishes or cleaners, because of the preventive steps we take during production.
